Shipping Policy

Thank you for choosing Relaseven. We are committed to providing every customer with safe and timely delivery. Please read the following shipping policy carefully before placing your order.

1. Order Processing Time

Orders will be processed and packed within 1–2 business days after submission. Processing times may be extended during holidays, and we will notify you in advance. Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Shipping Coverage & Delivery Time

We currently ship to locally and internationally. Local orders are estimated to arrive within 3–4 business days; international orders may take 7–21 business days depending on the destination. Actual delivery times may vary due to the destination country, customs clearance, and logistics conditions.

3. Shipping Fees

Shipping costs are automatically calculated at checkout based on the delivery address and selected shipping method. Free shipping may be available for certain regions or when the order amount meets the required threshold — please refer to the checkout page for details.

4. Customs Duties & Import Taxes

International orders may be subject to customs duties and import taxes in the destination country. These charges are the responsibility of the buyer. Relaseven is not responsible for paying or prepaying any customs fees. We recommend checking your country's import regulations before placing an order.

5. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date with your order number and relevant photos. We will work with the carrier to investigate and arrange a replacement or refund as appropriate.

6. Contact Us

If you have any questions about our shipping policy, please feel free to reach us via the contact page on our website or by email. Our customer service team will respond to your inquiry within 1–2 business days.