Return Policy

Thank you for choosing Relaseven. We are committed to providing every customer with a satisfying shopping experience. If you are not satisfied with your purchase, please read the following return policy carefully.

1. Return Eligibility

You may request a return within 14 days of receiving your order if any of the following conditions apply:

  • The product has a quality issue or significantly does not match the description.
  • The product was damaged during transit.
  • You received the wrong item.

The following situations are not eligible for returns:

  • Damage caused by misuse or improper handling by the customer.
  • Used consumables (e.g. food, grooming products, etc.).
  • Minor cosmetic imperfections that do not affect normal use.
  • Return requests submitted after the return window has closed.

2. Return Process

To request a return, please follow these steps:

  1. Contact our customer service team within 14 days of receipt via the website contact page or by email.
  2. Provide your order number, a description of the issue, and relevant photos.
  3. Once verified, we will provide the return address and instructions.
  4. Please return the item in its original packaging, ensuring it is intact and undamaged.
  5. Once we receive and inspect the returned item, a refund will be processed within 5–7 business days.

3. Refund Information

Refunds will be issued to your original payment account. Credit card refunds typically take 5–10 business days to appear, depending on your bank's processing time. Shipping fees are generally non-refundable unless the return is due to our error.

4. Exchange Policy

If you would like to exchange an item, please indicate your exchange request and the desired product details when contacting us. The replacement item will be dispatched after we receive and inspect the returned product. If the requested item is out of stock, we will offer a refund or alternative solution.

5. Contact Us

If you have any questions about our return policy, please feel free to reach us via the contact page on our website or by email. Our customer service team will respond to your inquiry within 1–2 business days.